Delivery and returns
All our products are packed into a 100% recyclable Revibe mailer bag by our designers around Europe and then directly shipped to the customer.
We ship in Europe relying on our best national and international shipping providers, and we offer tracked shipping to all our customers. If an order has several products from several brands, the customer will receive more than one package.
We provide two types of delivery which the customer can choose at checkout:
- Standard delivery
- Express delivery
For any order above €150, standard delivery is out of charge for our clients.
For any order below €150, delivery fees are calculated as follows:
- Standard delivery: between € 4,90 and € 5,90 depending on the location of the items and the delivery address.
- Express delivery: between € 7,90 and € 9,90 depending on the location of the items and the delivery address.
DELIVERY TIME & ORDER TRACKING
Delivery time depends on the chosen delivery type and is calculated as follows:
- Standard delivery: 5-7 working days for items in stock 14-21 days for items in preorder.
- Express delivery: 3-4 working days for items in stock 12-18 days for items in preorder.
Customers will receive a confirmation email as soon as a parcel has been shipped. The message includes the parcel number the customer can use to track the progress of the delivery on the shipping provider website.
Customers can also track the parcel by logging into their account and consulting the "My orders" section.
Please allow for up to 24 hours before being able to track any order.
For every product available in stock purchased on Revibe, customers have a 14 days return period starting from the day when they received the product. Customers are responsible for paying for their own shipping costs for returning an item.
Items must be returned new/unused with the original designer labels intact and tied on.
Damaged or dirty items will not be accepted and will be returned to the customer and/or no refund will be given. If belts, protective covers and leather labels have been provided with the shipment, they must all be included in the return.
Please note that we are a Marketplace, therefore all parcels must be returned at our partner Brands' locations.
To successfully process any return and proceed with the reimbursement, send an email to firstname.lastname@example.org and our customer care team for easy identification and faster processing of the return and reimbursement request.
Please note that all customized orders are non-returnable.
Any refund will be credited to the original form of payment used to make the purchase through our marketplace. We will issue a refund for the product's cost to the customer account within 14 days after receipt of the returned goods and goods quality check from our brands.
Products are considered defective if they do not meet the standard quality criteria, are not suitable for use or do not correspond to their description. Please note that items that are damaged due to normal wear and tear, accident or misuse will not be considered as defective.
In case one product is defective, customers have up to 14 days from the date of delivery to make a return. If this period is exceeded, the product will not be considered as faulty. The return shipping expenses will be covered by our partner brand.
We make every effort to display the colors of our products as accurately as possible. However, computer monitors vary, and we cannot guarantee that the customer monitor will display the actual colors correctly.
Revibe monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. We keep track of the number of returns customers make and reserve the right to close any Revibe account or refuse an order in the event of repeated returns of goods.
RETURNS OF NON-REVIBE ITEMS
Please note that we are not responsible for items that are returned to us that did not originate from Revibe. This includes personal items as well as items purchased from third party companies. While we will do our best to try to locate the owner, it will be the customer's responsibility to contact customer service to arrange for their return. We agree to hold non-Revibe items for one month, but reserve the right to dispose of them after that time (which may include donating them to a charity of our choice).